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Oh No She Di’int! Andrea-1, Customer-0

Morning!

Okay, it is story time from yesterday. You know I dont like to talk about work on here since it is oh-so-exciting, but this one was just too funny/annoying not to share. And I know a few of my fellow insurance workers will appreciate this like Kelly, and my old coworkers in Alaska.

If you dont know already, I work in insurance and I weirdly do like my job, even though I have to deal with people all day (some less than pleasant and lacking common sense) but let me tell you; sometimes shit just gets ridiculous up in here.

oh no you diint

Usually I grin and bear it when someone (a client) is a pain in the ass because that’s the right thing to do and just how it works. I guess this particular client caught me at a bad time because for some reason I was feeling particularly careless and impatient.

Anyway, this [elderly] man calls up about a letter he got. I figured he was mad about the content of the letter because it was in regards to something that would negatively affect him come May (3-4 months away) so mind you, this is not something that is very time sensitive at the moment. (And the letter wasn’t really anything that bad by the way, but I could see someone complaining about it still).

Nope, he could have cared less what that letter said. I dont even know if he read it to be honest.

He was angry because the letter was dated the 3rd. February 3rd. And he just got it (on the 8th). I actually had to ask him “sir, it was dated February 3rd? Not January? and you got it today? what day was it postmarked?” And he said the letter was dated and also postmarked on February 3rd, that is 5 days ago. “It got here 5 days late.” He says.

Well… “okay sir, but I know a smart man like yourself (because that is so not condescending…) understands that the mail takes a few days, especially since there was a weekend in there…” cuts me off.

He says “look, I understand that, (lies!) all I know is it was dated the 3rd and I got it today – the 8th – and I just dont understand what went wrong so maybe you should explain.”

konapunked

In my overly nice voice – “Well, I dont think it sounded like anything went wrong sir…Just to clarify again you stated the letter is dated and postmarked for the 3rd and you received it today, on February 8th?”

“Yes, that is right, that’s what I said!” (in his frustrated-with-me voice).

Me again: “Ok, well if you don’t mind me asking, how fast do you usually get other things we mail to you?”

Oh but wait, there’s more….“I don’t see how that is relevant (uh…. I do!) I get mail from all over the country and I typically get it in a timely matter!”

And then me AGAIN – “Well, it sounds like we cut the letter, and then stamped it, and mailed it out all on the 3rd of the month. Once the postman picks it up it is out of our control and the Postal Service takes it from there, which from my experience that sounds like an average time to receive this.”

He still wasnt having it (and he was talking like his face was bright red) “you know, this just really isnt making sense and there is something fishy going on around here with you’re company and I feel like I need to file a complaint with someone higher up in the company to make them aware that it took 5 days for them to get this to me! That is just ridiculous and unheard of. I demand to know who I can talk to about that?”

And here I go….”Absolutely. Let me get you the number….Okay ready? The number is 1-800-275-8777.”

And then he said “THANKS” and hung up.

And I smiled.

Yep, that my friends is the number for the US Postal Service.

It’s about the small victories people. I’m actually shocked that I didnt hear back from him.

——————————–

So that sums up my day yesterday. Oh, that and my extremely random lunch. I snacked a lot yesterday – which included an cinn apple Chobani, cherry tomatoes with balsamic vinaigrette, and a Luna bar later in the day.

So lunch was half a grapefruit with a little raw sugar, and pita chips and humus.

file later 007

Meh, it happens.

Once I was off work I as ready for a workout so I headed to training. It was another semi-not dying-feeling night (like Monday). There were a few moves we did though that I actually really enjoyed including a triceps chop with a single dumbbell (starting at one hip and throwing over the opposite shoulder and down again), and also a stability ball plank with alternate knee tucks. My abs really liked that one!

Once I was done – it was dinna’ time! I was seriously dreaming about spaghetti all day for some reason, so that’s what was on the menu!

I sauted a few mushrooms and cooked up a little turkey burger to add to my Nello’s sauce. I did good and used my super self control to have a small portion and enjoyed a salad on the side because I was lacking on the veggies yesterday!

file later 008

Have a good day! I’m not sure if I will be heading to training tonight or if I am going to wait until tomorrow night! Decisions decisions….

  • Do you, or have you ever, worked in a customer service position?
  • Do you ever have days where you are feeling particularly fiesty?
  • Do you like red sauce? What are some of your favorite add ins?
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15 Comments Post a comment
  1. Oh my gosh that is awesome! I work in a customer service position now and I haven’t experienced anything that ridiculous yet – but I do have some ridiculous questions from time to time. That is hilarious that you gave him the USPS phone number!

    February 9, 2012
  2. this just made my morning LOL…i work in a customer service type position as well, and pretty much have my whole life and oh lord do i have my moments…some customers are just terrible and to be honest, i dont pick up my phone too often because i’d much rather converse through email so that I dont break my phone 🙂

    pasta=yum!! kevins mom makes an awesome red sauce with meatballs, i loves it!

    February 9, 2012
  3. Haha… awesome. Great way to deal. Customer service can be really trying.

    I feel feisty somedays… in those cases, don’t cut in line or push me whilst waiting for train!

    February 9, 2012
  4. Ha! Love it! You go girl! And if that guy calls back, you HAVE to tell us what else he says. I bet he was so mad!

    February 9, 2012
    • I know!! I should have said, hasnt called YET because today is a new day. I will def let you know if I hear back. Maybe he called them and yelled at them because seemed like one of those ppl that just wanted to complain and maybe didnt care to who! haha

      February 9, 2012
  5. That just made my day! I love it! I am definitely one of those “be as nice as possible to the customer” – but, as they say, you can’t fix stupid. 🙂 I am a fiesty person in general, and it comes out on a regular basis. I used to work as a bankruptcy legal assistant, and I dealt with my fair share of the crazies.

    February 9, 2012
  6. I’m a school psychologist … I’m not even going to begin telling you the crazy things I see/hear from parents, staff, and kids! :/

    February 9, 2012
  7. Love how you handled that situation 🙂

    I used to work as a server at a restaurant and it would crack me up when I would ask customers if they wanted anything to drink and they would respond with “No; just water is fine.” Um….last time i checked, water was something to drink….

    February 9, 2012
    • hahaha so true! When I waitressed I remember there was this snooty younger couple that would come in and id go to take their order and shed never look at me but tell him what she wanted (in front of me) and then he would repeat it to me. RUDE and most annoying thing ever haha

      February 9, 2012
  8. I LOVE little old men! When they get a bee in their bonnet–watch out!

    I worked in retail during college and I definitely had those days where I just could NOT take anymore crap from people. It is incredible just how rude and demanding some people can be. However, sometimes it is just so fascinating to be a spectator! People are just so dang interesting!

    February 9, 2012
  9. Hahaha I LOVE the story! I work as a barista and a waitress and I’ve also been a bank teller so yes, I’ve worked with some crazy people.

    I think the bank was the one with not-so-bright people… “Why is my account negative??” (Because you used money that wasn’t there!!?)

    And every time I asked them if they kept a ledger they’d give me a blank stare. Even when I asked how they kept track of their money they just looked at me like “who keeps track of their money?” People get really upset when their account goes negative..and clearly it’s the bank’s fault right?

    It was okay though because the tellers could just laugh about it together later..even when people got really mad.

    And you have a blog that you can tell a funny story on! 🙂

    February 9, 2012

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